What is a “Duplicate” registration?

A “duplicate registration” is a situation that arises when our team goes to submit a business’s tax registration and is met with an error that prevents Middesk from advancing with the submission due to an existing registration or account. 

More specifically, duplicate errors most typically occur when a business’s EIN is already present in an agency’s online tax registration portal. Given that tax agencies directly tie their accounts and registrations to the EIN of a business, any existing accounts or registrations will prevent Middesk from being able to take any action on a registration. 

Middesk’s registration flow often requires the creation of new agency accounts, so duplicate registrations can be caused by different tax registrations being previously completed on the same portal Middesk would use to complete a registration on your business’s behalf. A common example of this would be a business setting up a department of revenue account in a state to register for sales tax - and then this account later blocking Middesk from registering for withholding tax on the same DOR portal. 

Unfortunately, when a duplicate error occurs, there is no action that Middesk can take, as we are unable to access accounts that were not set up by us. In these situations, we mark the registration as a “duplicate” in the Middesk dashboard, and will refund the registration fee. From that point on, it is the customer’s responsibility to either register independently from their existing account, or work with the agency to recover their existing registration details.

Should you have any further questions on a duplicate registration, or believe a false duplicate may have occurred, please contact our support team at agent@middesk.com.