Virtual Mail Transition

Middesk is in the process of transitioning all customers to our new virtual mail provider effective 1/14/25 due to a change in the Terms of Service of our existing provider. Our new provider will enable Middesk to deliver mail in a more efficient and timely manner to your Middesk dashboard to prevent missing any critical mail items sent by state agencies. 

Transitioning Accounts

Middesk has and continues to update your mailing address on your behalf by logging into portals which we have access to and mailing the requisite forms to agencies where and when available. 

However, in the event that agency credentials have changed, Middesk did not create credentials, two-factor authentication has been enabled or the state is preventing Middesk (as a 3rd party) from making these changes due to Power of Attorney or Third Party Administration on your behalf, action may be required on your end. 

What action am I required to take?

If Middesk has contacted you via email, we are asking that you take the following action:

• Contact the agency by:
  
  • Logging in with your credentials to do so (Middesk attempted to do so but was prevented due to changed credentials or two-factor authentication being enabled)
  • Calling the specific agencies and requesting the update (phone numbers for the respective agencies have been included in the email)
• Update the mailing address from 9450 SW Gemini Dr., PMB 73938, Beaverton, OR 97008 to the address as specified in the email which you received from Middesk
  • If you prefer, as an alternative, you can update the address to your address so that you wil receive mail in lieu of Middesk

When does the update need to be completed by?

The mailing address will need to be updated by 1/14/25 to prevent mail from not being received. 

What happens if the mailing address is not updated by 1/14/25?

Should the address not be updated by this date, mail regarding your agency account may not be received and available in your Middesk account.